FoxySimGet the app

Delete your FoxySim data

This page applies to the FoxySim app by MontiGate, LLC on the App Store (app id 6814873676) and Google Play (package com.montigate.esim). You can delete your account and the personal data linked to it in any of three ways.

1. In the app

  1. Open FoxySim and go to the Profile tab.
  2. Open your account and choose Delete account.
  3. Confirm. Your account is closed immediately and its data is erased within 30 days.

2. Online form

If you no longer have the app, submit the request form with the email address you used in FoxySim. We confirm by email once the deletion is complete.

Open the deletion request form

3. By email

Email info@montigate.com with the subject “Delete my FoxySim account” from the address you signed up with.

What gets deleted, and what is kept

  • Deleted: your account, profile, sign-in identifiers, push notification token, support conversations and eSIM records (order history, ICCIDs and activation codes).
  • Kept only as long as the law requires: purchase and invoice records held by our payment processor and in our accounting, typically seven years, without your account profile attached.
  • Any eSIM already installed on your phone keeps working until its plan expires, but you can no longer manage or top it up.

Details of what we collect and why are in the Privacy policy.